Executive Summary
In this case study, we talk about how Zibew’s Online Pharmacy Platform can enable Pharmacy Chains to go online and tap into the endless potential offered by Online E-Commerce.
Challenges of Taking Orders via Phone Call
Since the 1990s, pharmacies across the world have been taking orders via Phones and doing home delivery of prescription drugs. Some of the large pharmacy chains have set-up large scale call-centers for taking the orders via Phone calls. While this model of connecting with the customers and home delivery has sustained for more than three decades, it has several disadvantages.
Call Centre to take orders
Requires Centralized Call-Centre Support to take orders. The call-center personnel should be equipped with pharmacy knowledge.
Time Consuming Conversations CustomizeEditorBuilder
Involves time-consuming conversations with customers regarding quotations, random requests, etc.
Prescription Validity Check
No guarantee that customer has a valid prescription or not.
Redirecting Orders to Nearest Pharmacy
Once the order is received, the order needs to be passed to the local pharmacy for delivery. This is prone to communication problems.
Communication Errors
Involves taking details of the prescription over the phone, which can be prone to errors.
Mobile Apps for Ordering Medicines
Mobile apps provide an exciting solution for pharmacies, especially pharmacy chains to directly receive orders from the customers and do home delivery of medicines.
Consumer application
Our consumer applications allow users to register with a social platform and get authenticated by OTP. With our app, users can order healthcare products, OTC products, etc. and track the overall order journey.
How to Order Medicines using the mobile app?
Following are the different ways customers can order medicines using the White-Labelled Consumer App
Upload the Prescription
Take a picture of the prescription given by the doctor and Upload it to the mobile app.
Search & Order
User can also search the medicines and medical products catalog, add medicines to the cart and order medicines.
Refill Orders
Users can re-order the prescriptions from the previous order. This is most suitable for the chronic patients, who order the same set of medicines each month.
Pharmacy-based order
Users can choose the nearest pharmacy depending upon the delivery address and place an order to the desired pharmacy.
We Help customer to track their health
Apart of medicine ordering our features allow users to keep a track of their health using the mobile application.
Health records
User can upload medical records on the app to keep them safe, secure and easily accessible from anywhere in the world. Detailed digital medical records help you in getting a more accurate diagnosis.
Read moreSet pill reminders
User can set the reminders of at what time the medication should be taken, then the app will automatically remind the user when to take your medicines and track about the medicines intake status.
Read moreHealth articles
Admin can post thousands of health articles on the app which will help users to get knowledge on various health issues.
Read moreChat
Consumer can chat with the pharmacist to interact better for all the health support queries.
Read moreZibew Pharmacy application
Zibew pharmacy applications allow the pharmacist to process online orders along with consumer interaction via chat which provides a premium experience to the consumer.
How to onboard your pharmacy chains in the app?
It’s very simple for a pharmacy chains to register all the pharmacies in the application by following these simple steps:
How will pharmacy process an order?
Processing an order is at the fingertips of every pharmacist when an order is assigned to it by updating the order status.
We empower pharmacy to update an order
A pharmacy has an ability to update an order in the following ways:
When the order is made by a prescription then the pharmacist can validate the prescription and update the medicines to an order.
User can request the pharmacy in the chat about the order update so that pharmacy can add medicines to the order.
Pharmacy has the feasibility to add delivery/packing charges for an order if required.
Zibew Pharmacy application
A powerful tool where the complete management of the pharmacy chain is processed.
Analytical dashboard
Ability to get the analytical data of all the orders and customers to get the best understanding of the business.
Escalation engine
The Escalation engine acts as a kickstart of all your orders where you can process the orders without any delay for giving the best customer experience.
Order management
Ability to management the order by processing the order, forwarding the order to nearby stores, ability to add products, delete products and manage the overall order journey.
Web portal management
Ability to customise and management the user facing web portal from the admin portal.
Inventory management
Ability to create categories wise product database with various parameters required i.e. Cost,SKUID, prescription/non-prescription etc.
Stock Management
Ability to manage the internal stock of the store with a detailed analysis on expiry nature and stock levels.
Reports
Ability to generate reports on orders, revenue, customers and other needed parameters.
Chat
Ability to chat with the customers and pharmacy chains managers of your pharmacy.
Promotions
Ability to create discount coupons and promote the pharmacy for better growth of your business.